Coronavirus (COVID-19)

News Coronavirus (COVID-19)

Coronavirus (Covid-19) Update: December 2021

Further to the UK Governments’ statement on 9th December, in which the announcement was made regarding the adoption of “Plan B” in the fight against the Omicron variant and further announcements by the Scottish and Welsh Governments, the home moving market remains open.  People looking to move home across the UK can continue with their planned removals so long as they adhere to the public guidelines set out by the Government.  The Scottish government have asked people to significantly step up and increase compliance with existing protections.  At Clockwork Removals we continue to follow the public health guidelines for the removals and storage industry to ensure the highest levels of safety for both customers and crew members alike.  

Please note that Government advice is changing on a regular basis and therefore rest assured that our procedures will remain under constant review and will be updated in line with recommendations.  The current advise is that all customers (unless medically exempt) must wear face masks when interacting with our crews.  However, due to the physical nature of the work, our crews cannot always wear masks.  

We appreciate everyone’s patience and support during these unprecedented times.  Please do get in touch with your local office if you have any questions on a forthcoming move, where we will be delighted to assist and advise.

Coronavirus (Covid-19) Home Moving National Lockdown Update 2021

Following the implementation of lockdowns across all devolved UK nations this week, removals activities can continue but following strict COVID-19 protocols and risk assessments as set out by the devolved governments and the British Association of Removers (BAR).

The newly published guidelines on 5th January 2021, state that estate and letting agents and removals firms can continue to work as long as they follow the national guidance on moving home safely. The only exceptions are those who have coronavirus or are self-isolating.

Clockwork Removals and Storage are a Covid-19 secure business and we continue to follow and comply with the latest government guidelines. As members of the BAR, who work with authorities across all regions of the UK to keep the UK residential property industry moving safely, we have access to the most up to date industry information on the developing situation and required safe working practices for COVID-19 conditions. If you have any questions or require any further information or help, our friendly team will be happy to advise and help you with your move, call Clockwork Removals on 03332 413 120 or click to see your nearest branch details.

Coronavirus (Covid-19) Home Moving Winter Update 2020/21

Further to the PMs announcement of the new Tier 4 restrictions and potential future tougher lockdown measures, latest guidelines from the Government in England confirm that you can still move home within or between all of the different tiered areas and within local and nationwide lockdowns. The only exceptions are those who have coronavirus or are self-isolating.

The Devolved Government in Scotland has now confirmed that travel is still permitted within and between Scotland and the rest of the UK, in connection with moving home. The moving home guidance also advises that people can travel within and between areas of all levels, including tier 3 and 4 to view properties following protection measures.

Clockwork Removals and Storage are a Covid-19 secure business and we continue to follow and comply with the latest government and British Association of Removals (BAR) guidelines. If you have any questions or require any further information or help, our friendly team will be happy to advise and help you with your move, call Clockwork Removals on 03332 413 120 or click to see your nearest branch details.

Coronavirus (Covid-19) Update: Moving House and the Tier System

Yesterday the First Minister for Scotland announced 11 council areas within Scotland will go into level four restrictions from Friday 20th November for three weeks. The government confirmed the housing market will remain open. People can move home in all protection levels and move to and from areas with different levels as long as public health and government safety guidelines are followed.

Clockwork is a national company operating throughout England and Scotland. Moves are permitted across these borders and within the current lockdown in England.

As a Covid-19 secure business, we will be continuing to follow, comply and adapt to any changes to the government and British Association of Removals (BAR) guidelines.

To speak to one of our team about a move, call Clockwork Removals on 03332 413 120 or click to see your nearest branch details 

Coronavirus (Covid-19) Update: Lockdown 2.0

The Government has said the housing market will remain open during the November lockdown and the removals industry can continue to operate within public health and industry safety guidelines. The only exceptions are those who have coronavirus or are self-isolating.

As a company, we have learned from the first lockdown and have safe and robust working practices in place to protect the health and wellbeing of our staff and customers. You can read more information on our strict safety procedures here.

Rest assured that as a Covid-19 secure business we will be continuing to follow, comply and adapt to any changes to the government and British Association of Removals (BAR) guidelines.

To speak to one of our team about a move, call Clockwork Removals on 03332 413 120 or click to see your nearest branch details 

Coronavirus (Covid-19) Autumn Update

Currently Government and Public Health guidance is allowing all removals to continue across the UK and within local lockdown areas, as long as all recommended protections are taken. The only exceptions are those who have coronavirus or are self-isolating.

If you are shielding or are clinically vulnerable please advise us prior to your survey, so we can ensure additional protection measures for your survey, move day and any face to face contact. Rest assured that as a Covid-19 secure business we continue to follow and comply with the latest government and British Association of Removals (BAR) guidelines to manage the risk of Covid-19 and protect the health, safety and wellbeing of our staff and customers.

To speak to one of our team about a move, call Clockwork Removals on 03332 413 120 or click to see your nearest branch details 

Coronavirus (Covid-19) Update: 22nd June 2020

We are delighted to announce that we have resumed all removals services across the United Kingdom, effective immediately. We would like to thank our customers for their continued support and patience during these unprecedented times and reassure everyone that we continue to do all we can to ensure everyone’s safety.

We have been servicing our English branches over the last four weeks, which really has given us an opportunity to ensure that all of our systems and safety procedures are finely tuned and we are able to deliver our services as safely and as efficiently as possible for our customers and staff alike.

We continue to follow government regulations and the advice of the British Association of Removers (BAR) and are monitoring the ever-changing situation regarding the easing of lockdown and social distancing.
For your free, accurate and personalised quotation, to book your removal or if you just need some removals advise, speak to our team at Clockwork Removals on 03332 413 120 or click to see your nearest branch details, where our friendly, professional team are waiting for your call.

Coronavirus (Covid-19) Update: 18th May 2020

At Clockwork Removals and Storage, we have issued new working practices to minimise the risk for both our customers and employees alike.  It is crucial that everyone works to the government guidelines imposed regarding social distancing measures, hand washing and sanitisation to minimise the risks for all concerned.

View Covid-19 Safety Procedures

Coronavirus (Covid-19) Update: 14th May 2020

Following the new Government guidelines outlined on Wednesday 13th May, we felt it important to keep you updated on our current status. Clockwork Removals are proud to provide removals and storage services nationwide, however, due to Government easing restrictions being limited to certain areas of the UK, only our English branches will resume their operations at this time. Our Scottish branch network will remain contactable for enquiries, quotations and virtual surveying until further notice.

In agreement with both Government and the advice of the British Association of Removers (BAR), we will be adhering to strict guidelines set out to ensure the highest levels of safety for both customers and crew members alike. The safety measures include new working practices, new risk assessments, PPE and social distancing for the removal teams and customers.

We would like to thank our customers for their patience over the past weeks, we will be looking to complete any paused moves as quickly as possible as well as welcoming any new enquiries and bookings.

We are able to survey new enquiries and provide quotations, either through our virtual video surveying technology, a telephone survey or a home visit. Our video surveying tool is a great way to ensure all parties meet the social distancing measures and any safety issues are minimised. However, we do understand that this is not possible in all cases and therefore we are able to offer a surveyor appointment where necessary, this is subject to strict guidelines, please contact your local Branch to discuss this further.

We would like to thank you for your understanding and support during these difficult times and please rest assured that we are doing all we can to ensure the safety of both our staff and customers. The operation of our English network of branches is strictly conditional upon any further government updates and we will continue to monitor the ever-changing situation and update our customers and services accordingly.

At Clockwork Removals we wish everyone to stay safe and well and we will continue to remain contactable under all circumstances.

Coronavirus (COVID-19) Update 24 th March 2020

As you are aware at 8.30pm on 23 rd March 2020 a decision was been made by the Government to place the UK on lockdown, effective immediately, this is to minimise the spread of the Coronavirus (COVID-19) pandemic.

At Clockwork Removals, we will continue to adhere to the Government regulations and will be in touch with any relevant updates as and when necessary.

Booked Removals
Your local branch will be in contact with you if you have any removals booked with us to advise and discuss personally.

Business Operations
We are still working remotely from home and our dedicated team will be happy to service any enquiries, please see our video survey section on the website to see how we can complete removal surveys remotely and provide a quotation accordingly.

Storage
If you are a storage customer please be rest assured that our safe and secure storage facilities continued to be monitored and we can be contacted via the usual Branch contact details on our website.

Please bear with us during these unprecedented times, we are working as hard as we can to ensure we minimise the risk to our staff and customers, whilst ensuring we are following government regulations. We will continue to monitor the situation and will look to make revisions to our action plan accordingly. If you have any queries please don’t hesitate to contact us via the contact details on our website, we will remain contactable under all circumstances.

Coronavirus (COVID-19) Update 23 rd March 2020

Our Policy

The current situation surrounding COVID-19 is something nobody could have predicted. Our main goal is to keep our customers and employees safe whilst providing our high quality removals service. We are constantly checking verified platforms for information during this time and we will update this policy in alignment with government advice and protocols.

It is difficult to plan for moves several months in advance as we cannot predict the severity of the situation in the future. That said, we will do our best to carry out all moves until the government states that it is unsafe to do so.

We have put procedures in place based on information provided from the NHS to ensure that all of our staff members are following necessary hygiene standards and we would ask all clients to follow government guidelines on hygiene and social distancing whilst visiting our stores, offices and where possible, during a removal.  We do have our video survey service as an option, so if you would prefer a no-contact survey, get in touch with us and we can arrange this for you.

Many of our office staff are now working from home where they can continue to provide you with information about your move, take payments and phone calls.

Staff have been told not to come to the office if they are unwell and to self-isolate for the recommended period by the Government.  Currently 14 days, but this may change, and Clockwork Removals will follow any updated recommendations.

Office staff, surveyors and removals crews are encouraged to maintain the very highest levels of personal hygiene at all times by washing hands regularly (for at least 20 seconds with soap and water) and hand sanitisers are available to all crew and staff.

For international moves, we are monitoring the changes taking place throughout Europe and the rest of the world. Some countries are closing their borders which could in turn have an effect on your move. We recommend phoning our international team and they will be able to provide you with all the information regarding potential delays. You can contact them directly at international@clockworkremovals.co.uk.

At Clockwork Removals, we want to keep our employees and customers safe as they are at the heart of everything we do. We are adhering to all NHS advice and government guidelines in all of our branches throughout the UK to minimise the risk.  We wish everyone to stay safe and well in these difficult and unprecedented times and will remain contactable under all circumstances.